On-Site Service and

Extended Warranty Program

When Downtime is Not an Option!

Maintenance Service Contract Options
In today’s busy workplace, where downtime is not an option, it is critical to keep your printers operating at maximum productivity. Increase printer support and efficiency by adding a Service Maintenance Contract with enhanced service options.  Check below to see what options are available in your area.

Asia Pacific
Printronix in Asia Pacific offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.

On-Site Service & Extended Warranty Program Comparison

Asia Pacific Only

 On-Site - Next Business Day Service Option*Return to Depot
Extended Service Option
Service Term offered1,2,3,4,5 year options1,2,3 year options
Technical Phone SupportM-F 7:00am – 3:30pm Pacific TimeM-F 7:00am – 3:30pm
Pacific Time
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailable
Discount Pricing when purchased at time of printer purchaseAvailableAvailable
Turn-around timeCalls received by 2pm will be serviced on-site the next business day.Repaired in 3-5 days upon receipt at depot.

*Next Day Service depends on area

Contact “Support” or your local sales representative for pricing and details.

EMEA
Printronix in the EMEA region offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts. Below is an outline of services avaible.

On-Site Service & Extended Warranty Program Comparison

EMEA Only

 On-Site - Next Business Day Service Option*Return to Depot
Extended Service Option
Service Term offered1,2,3,4,5 year options1,2,3 year options
Technical Phone SupportM-F 7:00am – 3:30pm Pacific TimeM-F 7:00am – 3:30pm
Pacific Time
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailable
Discount Pricing when purchased at time of printer purchaseAvailableAvailable
Turn-around timeCalls received by 2pm will be serviced on-site the next business day.Repaired in 3-5 days upon receipt at depot.

* Next Business Day Service is available in most European countries and some Middle East and African countries. Pricing is applicable in EUR currency for EUROPE and GBP currency for UNITED KINGDOM.

Contact “Support” or your local sales representative for pricing and details.

North America
Printronix in the USA offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers.  When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.

On-Site Service & Extended Warranty Program Comparison

USA only – call for coverage in Canada and Latin America

 On-Site - Next Business Day Service Option*Return to Depot
Extended Service Option
Service Term offered1,2,3,4,5 year options1,2,3 year options
Technical Phone SupportM-F 7:00am – 3:30pm Pacific TimeM-F 7:00am – 3:30pm
Pacific Time
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailable
Discount Pricing when purchased at time of printer purchaseAvailableAvailable
Turn-around timeCalls received by 2pm will be serviced on-site the next business day.Repaired in 3-5 days upon receipt at depot.

*Next Day Service may not be available in all areas

Contact “Support” or your local sales representative for pricing and details.

 

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