Maintenance Contracts

When Downtime is Not an Option!

Maintenance Service Contract Options
In today’s busy workplace, where downtime is not an option, it is critical to keep your printers operating at maximum productivity. Increase printer support and efficiency by adding a Service Maintenance Contract with enhanced service options.  Check below to see what options are available in your area.

Asia Pacific
Printronix in Asia Pacific offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.

Service/Maintenance Contract Options Comparison

Asia Pacific Only

 On-Site - Next Business Day Service Option*Return to Depot
Extended Service Option
7 x 24 On-Site
Service Option*
Service Term offered1,2,3,4,5 year options1,2,3 year options1,2,3,4,5 year options
Turn-around timeCalls received by 2pm local time will be serviced on-site the next business day.Repaired in 3-5 days upon receipt at depot. Responds within 4 hours, 7 days a week 24 hours a day (including weekends).
Technical Phone SupportM-F 9:00am – 5:00pm
Local time exclusive of holidays
M-F 9:00am – 5:00pm Pacific Time7 days a week, 24 hours a day
Discount Pricing when purchased at time of printer purchaseAvailableAvailablen/a
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailableAvailable

*7x24 Onsite Service Options depends on area & customer request
*Next Day Service depends on area

Contact “Support” or your local sales representative for pricing and details.

EMEA
Printronix in the EMEA region offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts. Below is an outline of services avaible.

Service/Maintenance Contract Options Comparison

EMEA Only

 On-Site - Next Business Day Service Option*4 Hour Response*
(Some Restrictions Apply)
7 x 24 On-Site
Service Option*
Service Term offered1,2,3,4,5 year options1,2,3 year options1,2,3,4,5 year options
Turn-around timeCalls received by 3pm local time will be serviced on-site the next business day.Calls received by 12noon local time will be serviced on-site. Responds within 4 hours, 7 days a week 24 hours a day (including weekends).
Technical Phone SupportM-F 9:00am – 5:00pm M-F 9:00am – 5:00pm Pacific Time7 days a week
Discount Pricing when purchased at time of printer purchaseAvailableAvailablen/a
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailableAvailable

* Next Business Day Service is available in most European countries and some Middle East and African countries. Pricing is applicable in EUR currency for EUROPE and GBP currency for UNITED KINGDOM.
*7x24 Onsite Service may not be available in all area

Contact “Support” or your local sales representative for pricing and details.

North America
Printronix in the USA offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers.  When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.

Service/Maintenance Contract Options Comparison

USA only – call for coverage in Canada and Latin America

 On-Site - Next Business Day Service Option*Return to Depot
Extended Service Option
7 x 24 On-Site
Service Option*
Service Term offered1,2,3,4,5 year options1,2,3 year options1,2,3,4,5 year options
Turn-around timeCalls received by 2pm will be serviced on-site the next business day.Repaired in 3-5 days upon receipt at depot.Responds within 4 hours, 7 days a week 24 hours a day (including weekends).
Technical Phone SupportM-F 7:00am – 3:30pm Pacific TimeM-F 7:00am – 3:30pm
Pacific Time
7 days a week, 24 hours a day
Discount Pricing when purchased at time of printer purchaseAvailableAvailablen/a
Multi-Vendor Service Coverage (competitive brand printers)AvailableAvailableAvailable

*7x24 Onsite Service may not be available in all areas
*Next Day Service may not be available in all areas

Contact “Support” or your local sales representative for pricing and details.

Printronix Offices

Bitnami