“We are delighted that Printronix T4M thermal printers support the safety policy of South Africa’s biggest and most popular passenger and commuter rail service.” - Libby Ballardin, Area Sales Manager South Africa at Printronix.
In the past, kiosk employees selling Metrorail tickets were able to print their own tickets and sell them on the side, without leaving record of it in Metrorail’s system. This led to an average loss of 25,000€ per year. In addition, the firm was considering replacing an old, unmaintainable IT system in a cost-effective manner. Therefore, the company required a printing solution to help prevent theft and utilize their existing equipment in order to be as cost efficient as possible. The previous system was based on an inflexible Zebra Telkor printer customization.
In order to keep the costs for the replacement low, the reseller recommended 770 units of Printronix T4M, as this model uses the same ribbon and ticket material as the Zebra printers. For theft-protection, Printronix sales and engineers were able to provide a solution based on security enhancements integrated into the firmware of the printer. With this customized solution based on PGL language, printing is automatically disabled. From now on, Metrorail can rely on reports and analysis of the ticket sales information.
Metrorail gained cost efficiency in ticket printing by employing its existing supplies and IT equipment. Also, security enhancements were integrated in the firmware of the printer with overall low maintenance costs, enabling state of the art reports and analysis of ticket sales information.